At eCashBooks, we use AI to enhance user experience, provide instant support, and assist businesses in making informed financial decisions. Our AI-driven features are designed to streamline bookkeeping and offer valuable business insights. However, we believe in transparency, responsible AI use, and user empowerment. This AI Policy outlines how our artificial intelligence systems work, their limitations, and our commitment to ethical AI practices.
eCashBooks integrates AI-driven assistants to help users with:
✅ Software Assistance AI – Answers questions about eCashBooks' features, functionality, and troubleshooting.
✅ Business Advisory AI – Provides insights on small business operations, cash flow management, and financial best practices.
Our AI systems are designed to support users with instant, data-driven responses while ensuring accuracy and ease of use.
eCashBooks values data privacy and adheres to Australian Privacy Laws, GDPR, and CCPA. Our AI systems operate under the following principles:
✔ No User Data is Stored – AI responses are generated in real-time and not retained beyond the session.
✔ No Third-Party AI Sharing – We do not send user queries to third-party AI providers.
✔ Data Encryption – Any data processed during AI interactions is protected by industry-standard security measures
✔ Anonymised Analysis – If data insights are used to improve AI performance, they are fully anonymised with no personal identifiers.
For more details on how eCashBooks manages data, visit our Privacy Policy.
While eCashBooks' AI is designed to provide fast and accurate responses, there are some key limitations:
⚠ AI is an Assistive Tool, Not a Financial Advisor – AI responses are generated from predefined data sets and should not be considered as professional accounting or legal advice.
⚠ AI Does Not Replace Human Support – If you require tailored assistance, our internal messaging support system is available within eCashBooks.
⚠ Users Should Verify AI Responses – We encourage users to cross-check AI-generated answers before making important business decisions.
For additional assistance, visit our Support Page.
✔ Users Can Choose AI or Human Support – AI support is always optional, and human support is available for complex issues.
✔ AI is Clearly Identified – eCashBooks AI will always disclose that responses are AI-generated.
✔ Request Human Review – If AI responses are unclear, users can request human verification for accuracy.
✔ Fair, Unbiased Assistance – Our AI is programmed to provide neutral and factual responses.
eCashBooks follows strict AI ethics and fairness policies to ensure unbiased, useful, and responsible AI interactions:
✔ No Bias in AI Responses – AI is designed to provide neutral, fact-based answers without discrimination or manipulation.
✔ Regular AI Audits – eCashBooks regularly reviews AI responses for accuracy and fairness. .
✔ Avoidance of Harm – AI does not provide legal, medical, or high-risk financial advice.
eCashBooks ensures AI support is accessible to all users, regardless of technical background or ability.
✔ Simple, Clear Language – AI-generated responses are written in plain English for ease of understanding.
✔ Multi-Device Compatibility – AI support works on desktop, mobile, and assistive technologies.
✔ Screen-Reader Friendly – AI interactions are compatible with screen readers for visually impaired users.
✔ Rate AI Responses – Users can provide feedback on AI answers to help improve accuracy.
✔ Continuous Learning – AI systems are updated based on real user interactions and feedback.
✔ User-Driven Enhancements – AI improvements are informed by common user questions and concerns.
eCashBooks is committed to using AI responsibly, ethically, and in compliance with global standards. Our AI operates under these core values:
✔ Transparency – We clearly disclose where and how AI is used in eCashBooks.
✔ Fairness & Non-Bias – AI responses are programmed to provide neutral and factual information.
✔ Continuous Improvement – Our AI systems are regularly updated to improve accuracy and performance.
eCashBooks continuously monitors AI advancements and legal frameworks. This AI Policy may be updated to reflect new regulations, technology updates, or improvements in AI functionality.
If we make significant changes, we will notify users through email or platform notifications.
eCashBooks is committed to openness and clarity about how AI is used within our platform. If you have any questions or concerns, feel free to contact us:
Address: 718 Gympie Road, Lawnton, Queensland, Australia
Email: mark@ecashbooks.com
AI Policy URL: https://www.ecashbooks.com/ai-policy
For general support, visit our Support Page.